Refund Policy

Effective Date: January 1, 2025

Last Updated: January 1, 2025

1. Overview

At MathMaster Academy, we are committed to providing high-quality online mathematics courses and ensuring customer satisfaction. This Refund Policy outlines the terms and conditions under which refunds may be requested and processed for purchases made through our website mathcourseacademy.com.

We encourage you to carefully review course descriptions, previews, and requirements before making a purchase. By completing a purchase, you acknowledge that you have read and agree to this Refund Policy.

2. Company Information

3. 30-Day Money-Back Guarantee

3.1 Conditions for Refund Eligibility

To be eligible for a refund under our 30-day money-back guarantee, the following conditions must be met:

• The refund request must be submitted within 30 days of the original purchase date
• You must not have completed more than 50% of the course content
• You must not have downloaded or saved substantial course materials
• The course must not have been purchased using promotional codes or during special discount periods (unless otherwise specified)
• You must not have received a certificate of completion
• The purchase must not have been flagged for fraudulent activity

3.2 How to Request a Refund

To request a refund, please follow these steps:

1. Contact our customer support team via email at [email protected]
2. Include your order number, purchase date, and the name of the course
3. Provide a brief explanation for your refund request (optional but helpful)
4. Allow 3-5 business days for our team to review your request

4. Refund Processing

4.1 Review Process

Upon receiving your refund request, our customer support team will:

• Verify your purchase details and eligibility
• Review your account activity and course progress
• Process your request within 3-5 business days
• Send you an email confirmation of the refund approval or denial

4.2 Refund Method and Timeline

Refunds will be issued to the original payment method used for the purchase. We cannot process refunds to different payment methods or accounts.

5. Non-Refundable Circumstances

• Refund requests submitted more than 30 days after the purchase date
• Courses where more than 50% of the content has been accessed or completed
• Courses where a certificate of completion has been issued
• Purchases made with non-refundable promotional codes or special offers (unless explicitly stated otherwise)
• Bundled course packages where individual courses have been completed
• Subscription-based services after the first 30 days
• Downloaded course materials, e-books, or supplementary resources
• Technical issues caused by user error, incompatible devices, or failure to meet system requirements
• Dissatisfaction due to lack of effort or engagement with course materials
• Violation of our Terms and Conditions or User Conduct policies
• Purchases suspected of fraudulent activity or abuse of the refund policy

6. Partial Refunds

In certain exceptional circumstances, we may offer partial refunds at our sole discretion. Partial refunds may be considered in cases such as:

• Technical issues that significantly impacted course access for an extended period
• Significant changes to course content after purchase
• Duplicate purchases made in error

Partial refund amounts will be determined on a case-by-case basis and communicated to you during the refund review process.

7. Bundle and Package Purchases

For purchases involving course bundles or packages:

• Refund requests must be made within 30 days of the bundle purchase date
• If any individual course within the bundle has been substantially completed (more than 50%), the entire bundle becomes non-refundable
• Partial refunds for individual courses within a bundle are not available
• Bundle pricing discounts will be considered when processing refunds

8. Subscription Services

For subscription-based services or membership plans:

• You may cancel your subscription at any time
• Refunds are only available for the first 30 days of your initial subscription period
• No refunds will be provided for partial subscription periods
• Cancellation will prevent future charges but will not refund the current billing period
• Access to subscription content will continue until the end of the current billing period

9. Technical Issues and Course Access

9.1 Platform-Related Issues

If you experience technical difficulties accessing course materials due to issues with our platform:

• Contact our technical support team immediately
• We will work diligently to resolve the issue within 48 hours
• If we cannot resolve the technical issue within 7 business days, you may be eligible for a full refund
• Refund eligibility due to technical issues will be evaluated on a case-by-case basis

9.2 User-Related Technical Issues

Technical issues caused by the following are not grounds for refunds:

• Incompatible devices or outdated software
• Failure to meet minimum system requirements
• Poor internet connectivity
• User error or lack of technical proficiency
• Third-party software conflicts

10. Course Content and Expectations

We provide detailed course descriptions, syllabi, and preview materials to help you make informed purchase decisions. Refund requests based on the following reasons may not be approved:

• Course difficulty level not matching your expectations when clearly stated in the course description
• Personal time constraints or inability to complete the course
• Changes in your educational or career goals
• Discovering free alternatives or similar content elsewhere
• Dissatisfaction due to lack of personal effort or engagement

11. Fraud Prevention and Abuse

MathMaster Academy reserves the right to:

• Deny refund requests that appear fraudulent or abusive
• Suspend or terminate accounts that repeatedly request refunds
• Ban users who violate our refund policy or attempt to exploit the system
• Report fraudulent activity to appropriate authorities
• Pursue legal action in cases of significant fraud or abuse

Patterns of behavior that may be considered abuse include:

• Requesting refunds for multiple courses after completing substantial content
• Creating multiple accounts to exploit the refund policy
• Downloading all course materials before requesting a refund
• Sharing access credentials with others before requesting a refund

12. Chargebacks and Disputes

We strongly encourage you to contact us directly to resolve any issues before initiating a chargeback with your bank or credit card company. Chargebacks can have serious consequences:

• Immediate suspension of your account and course access
• Potential legal action to recover costs and damages
• Additional fees charged by payment processors
• Permanent ban from future purchases

If you initiate a chargeback after receiving a refund from us, you may be subject to additional charges and legal action.

13. Gift Purchases

For courses purchased as gifts:

• The original purchaser must request the refund within 30 days of purchase
• The gift recipient must not have accessed more than 50% of the course content
• Refunds will be issued to the original purchaser's payment method
• Gift certificates and course codes are non-refundable once redeemed

14. Changes to Course Content

We continuously update and improve our course content. In the event of significant changes to a course you've purchased:

• You will be notified of major content updates via email
• Updated content will be made available to you at no additional charge
• If you are dissatisfied with significant changes, you may request a refund within 14 days of the notification

15. Course Discontinuation

If we discontinue a course that you have purchased:

• You will retain access to the existing course materials for at least 90 days
• We will provide notice of discontinuation at least 60 days in advance when possible
• You may be offered a comparable replacement course or store credit
• If no suitable alternative is available, you may be eligible for a prorated refund

16. Promotional Offers and Discounts

Special considerations for purchases made with promotional offers:

• Refunds for promotional purchases will be based on the discounted price paid, not the original price
• Some promotional offers may have specific non-refundable terms
• Limited-time offers and flash sales may have modified refund periods
• Refunding a bundled purchase may affect eligibility for promotional pricing on future purchases

17. Exceptions and Special Circumstances

We understand that exceptional circumstances may arise. In cases of:

• Serious illness or medical emergencies (documentation may be required)
• Natural disasters or force majeure events
• Significant life changes affecting your ability to complete courses

Please contact our customer support team to discuss your situation. While we cannot guarantee refunds in these cases, we will review each situation with compassion and may offer alternatives such as course extensions, transfers, or store credit.

18. Processing Fees and Taxes

Regarding payment processing fees and taxes:

• Refunded amounts will include the course price paid
• Payment processing fees charged by third-party processors are non-refundable
• Taxes paid will be refunded in accordance with applicable tax laws
• International transaction fees are non-refundable
• Currency conversion fees are non-refundable

19. Contact Information for Refund Requests

To request a refund or ask questions about our refund policy, please contact us:

20. Required Information for Refund Requests

When submitting a refund request, please include:

• Full name as it appears on the account
• Email address associated with your account
• Order number or transaction ID
• Date of purchase
• Name of the course(s) for which you are requesting a refund
• Reason for refund request (optional but helpful)
• Preferred contact method for follow-up

21. Refund Confirmation and Receipt

Once your refund has been processed:

• You will receive an email confirmation within 24 hours
• The email will include the refund amount and expected timeline
• You will receive a refund receipt for your records
• Your course access will be revoked immediately upon refund processing

22. Alternative Resolution Options

Before requesting a refund, consider these alternatives:

• Course Extension: Request additional time to complete the course
• Course Transfer: Transfer your enrollment to a different course (one-time option)
• Store Credit: Receive credit towards future course purchases
• Technical Support: Work with our team to resolve any technical issues
• Tutoring Services: Access additional support resources at a discounted rate

23. Changes to This Refund Policy

MathMaster Academy reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Material changes will be communicated via email to registered users. Your continued use of our services after any modifications constitutes acceptance of the updated Refund Policy. The policy in effect at the time of your purchase will govern your refund eligibility.

24. Governing Law

This Refund Policy is governed by the laws of the State of Alabama, United States, without regard to its conflict of law provisions. Any disputes arising from this policy shall be resolved in accordance with our Terms and Conditions.

25. Customer Satisfaction Commitment

At MathMaster Academy, customer satisfaction is our top priority. While this policy outlines our standard refund procedures, we are committed to working with each customer to find a fair and reasonable solution. If you have concerns about your purchase that are not addressed by this policy, please contact our customer support team for personalized assistance.

26. Acknowledgment

By making a purchase on our website, you acknowledge that you have read, understood, and agree to this Refund Policy. If you do not agree with any part of this policy, please do not make a purchase.

Thank you for choosing MathMaster Academy. We are dedicated to providing you with exceptional mathematical education and outstanding customer service. If you have any questions about this Refund Policy, please do not hesitate to contact us.